Who am I buying from?
All of us at Enessy/DigitalPowerPro strive to provide quality products while offering the best customer service you'll find on the Internet. Our excellent relationship with our suppliers allows us to pass on extreme savings to our customers. And we'll continue to expand our never ending goal to provide our customers with every digital power product you may ever need. We're sure that you'll have a great shopping experience! Our objective for every purchase... Quick responses to questions or commentsAttempt to ship within 24 hours (48 hours on weekends)
Provide ideal and responsive customer service
Ensure every transaction is secure and confidential
Continued personal service after item is delivered
PH: 801-934-6269
FAX: 801-593-9706
Physical Address:
Digital Power Pro
587 Teresa Street
Kaysville, UT 84037
USA
Privacy policy
All your personal information is confidential and private. No information is ever sold, or used for anything other than processing your order and we will not disclose this information to other individuals or organizations unless required to by law. We will not distribute customer information for use in mailing lists, surveys, or any other purpose beyond what is required to perform our services. Financial information is used to bill the user for products they have ordered. Our primary means of protection is SSL technology, which encrypts our customers personal information.
What is your Shipping Policy?
All packages shipped via United States Postal Service (USPS) - First Class Mail: please allow 4-7 business days for delivery
- Priority Mail: please allow 3-5 business days for delivery
- Express Mail: Fastest Shipping and can be guaranteed if you contact us to find out the guarantee time, usually overnight or 2 days.
- International Airmail: please allow 1 - 3 weeks for delivery, no tracking number available
- Global Priority Mail: please allow 1 - 3 weeks days for delivery, includes a tracking number
- International Express Mail: please allow 3 - 8 business days for delivery
Depending on your country, International Airmail may take up to 45 business days due to Customs delays For combined shipping please see bottom of chart, first item is highest full shipping price and each additional item after the first is the combined shipping price. So for example... 3 small batteries the price is $4.95 + $2.00 + $2.00 = $8.95 total or for 1 Charger and 2 batteries it is $6.49 + $2.00 + $2.00 = $10.49 total. 
Do you ship internationally?
Yes
What is your Return Policy?
If your product is defective
If there is a problem with your order please contact us as soon as possible so we can do our best to help rectify the problem. In most cases questions or problems can be resolved with a little troubleshooting. If your product is defective, please contact payments@enessy.com for instructions on how to return the product. We will provide you with a Return Merchandise Authorization number (RMA#) and return instructions. You must receive a RMA# before returning the item. Return shipping is the sole responsibility of the buyer and Enessy/Digital Power Pro will cover shipping costs of returning the product back to the buyer. All items returned for credit or refunds that are not defective must be returned in brand new condition. Items must be in original, undamaged manufacturer's packaging for a refund to avoid any restock fees. We can be contacted with any questions at info@enessy.com.
What Customer Service help do you offer?
If there is a problem with your order please contact us as soon as possible so we can do our best to help rectify the problem. In most cases questions or problems can be resolved with a little troubleshooting. If you're experiencing a problem with your order please email us at info@enessy.com. Although rare, there may be a time when an item arrives defective or DOA. In these cases we are happy to provide you with a RMA# and instructions for returning the item. Please refer to our Return Policy for more information. NOTE: All returned items must have an RMA# or they will not be received. Our contact information for customer service is: FAX: 801-593-9706
Physical Address:
Digital Power Pro
587 Teresa Street
Kaysville, UT 84037
USA Email: payments@enessy.com or info@enessy.com We handle a large volume of emails to our customer support department Please allow 1 to 3 days for responses to some questions, depending on how backed up we are on emails. If you need an answer sooner or have an urgent problem please contact the Owner directly at zach@enessy.com or our phone number at 1-801-934-6269 during our business hours.
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