If your product is defective

If there is a problem with your order please contact us as soon as possible so we can do our best to help rectify the problem. In most cases questions or problems can be resolved with a little troubleshooting. If your product is defective, please contact us for instructions on how to return the product. We will provide you with a Return Merchandise Authorization number (RMA#) and return instructions. You must receive a RMA# before returning the item. Return shipping is the sole responsibility of the buyer and Enessy/Digital Power Pro will cover shipping costs of returning the product back to the buyer. All items returned for credit or refunds that are not defective must be returned in brand new condition. Items must be in original, undamaged manufacturer's packaging for a refund to avoid any restock fees. We can be contacted with any questions via the contact page.